Important: Please ensure you are on the latest Orders (formerly Shipper) version. Please click on the upgrade link at the top of your system dashboard to upgrade.
Introduction
On 31st July 2022, Amazon will change the way services like ours connect to their platform. As such, on or before 31st July 2022, you must reconnect your Amazon account to our platform for your Amazon order data to continue to flow into your account.
If you are using a legacy Amazon channel connection, you must follow the below steps to reconnect your Amazon account to our platform. If you are not using a legacy connection, you will have received an email from us with a reconnection link. To reconnect your Amazon account, please click on this reconnect link and log in to Amazon to reconnect the channel. Once this is done you can close the page.
Please Note: If you are using a legacy Amazon channel connection or did not receive an email from us with a reconnection link, please follow the below steps.
How do I know if I am using a legacy Amazon channel connection?
If you are on legacy Amazon channel, you will have a banner on your platform homepage telling you; you have legacy channel connections. If you click on the link, it will take you to the channels, and you will, from the list, be able to identify any Amazon channels. If you have a legacy Amazon channel, please follow the steps below.
If you need assistance with this, please email us at [email protected]
Necessary: You must complete all steps simultaneously; please do not do step one and then come back later and do step two.
Step One
You must despatch any remaining orders for the legacy Amazon channel(s) and then disable the Amazon account to prevent any more orders from coming in via the old integration.
Please note the exact time and date you disable the legacy Amazon channel.
Step Two
Click the Sales Channels title within platform Settings.
Within here, click on the Amazon SP tile (within time, “Amazon SP” will replace the “Amazon” tile).
Click on the Install Channel button to the right of the table.
A popup box will appear.
Give your Amazon channel a name (this could be the same name as your old legacy Amazon channel).
Click the Submit button at the bottom of the pop-up.
You will now be taken to Amazon to log in to your account (if you are already logged into Amazon, this step will be skipped).
You may be asked to select a marketplace if you manage multiple Amazon Seller Central accounts with single login credentials. If this happens, select the marketplace you are trying to connect to.
Now you need to authorize us to access your Amazon account to bring in your orders and update Amazon with tracking data.
Note: If the Amazon login states CourierAPI or ChannelAPI instead of Despatch Cloud, please be assured that CourierAPI and ChannelAPI are Despatch Cloud products, which is normal.
To allow us access, click the checkbox highlighted in red above and the confirm button in the bottom-right corner. Once confirmed, you’ll be redirected to another page confirming that your Amazon account has been linked successfully.
If you see the above, your Amazon integration is complete, and you can close the page.
Everything is now done for your Amazon Sales Channels! If you require further assistance, please email us at [email protected].