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Setup Handheld Scanners with Despatch Cloud Application


The Despatch Cloud mobile app allows for real-time control of warehouse functions such as checking inventory, receiving shipments, relocating stock, fulfilling orders, and searching for specific items. Each device requires a user to log in, ensuring that all actions are tracked by user and date/time.

This guide will instruct on how to configure your Despatch Cloud account on Handheld Scanners using the Despatch Cloud mobile application.

Remove Installed 3.4

If you have previously installed the Despatch Cloud mobile application on your scanner, but are now upgrading to version 3.4, you will need to uninstall the previous version in order to properly install the updated version. To uninstall the previous version of the application, please follow these steps:

1. Start by accessing the device settings on your scanner by navigating to the "Settings" menu.

2. Once you are in the device settings, locate the option for "Apps" or "Applications".


3. In the list of apps that appears, look for the Despatch Cloud mobile application (this may be listed as "DC Mobile").


4. Once you have found the Despatch Cloud mobile app, select it and follow the prompts to fully uninstall the application from your scanner.


Proximity Login

In order to ensure that only authorized scanners are able to access your Despatch Cloud account, it is important to add the IP addresses of all of your scanners to the "Proximity Login Whitelist." This whitelist is a list of approved IP addresses that are allowed to access your account when using the "Proximity Login" feature.

To add your scanner's IP address to the whitelist, please follow these steps:

1. First, log into your Despatch Cloud desktop account using a web browser.

2. Once logged in, navigate to the Settings section by selecting the "Settings" option from the left-hand navigation menu.

3. Within the settings section, locate the option for "General Settings" and click on it.


4. Once in the "General Settings" page, you will see an option for "Proximity Login", click on it.


5. In the "Proximity Login" setting, select "Yes" to enable the feature.


6. Then, add your scanner IP address in the "Proximity Login Whitelist" field.


7. To determine your scanner's IP address, you can use the search engine on your scanner to search for "What is my IP".


By following these steps, you will ensure that only scanners with IP addresses on the whitelist are able to access your Despatch Cloud account when using the "Proximity Login" feature.

Setup 3.5

If you have not yet installed the Despatch Cloud application on your scanner, you can do so by following these steps:

1. Open the Play Store on your scanner and search for "Despatch Cloud" using the search bar.

2. Once the application appears in the search results, select it and tap on the "Install" button to begin the installation process.


3. Wait for the installation to complete and then open the Despatch Cloud app.


4. Once the app is open, tap on the "Log In" button to begin the login process.


5. In the login screen, select "Enterprise Setup".


6. Fill in the required fields with the appropriate information:

  • DC URL: Enter the URL for your Despatch Cloud account. This may start with your store or company name and will typically be in the format of ""
  • API Key: Enter your Despatch Cloud API key in this field. You can find your API key by navigating to "Settings > General Settings > API Access" in your Despatch Cloud account.
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7. Once all the fields are filled in, tap on "Submit".


8. Then enter your Despatch Cloud login credentials (username and password) or Scan the barcode in the login screen to log in. You can talk to your account manager about barcode login.




By following these steps, you will be able to install the Despatch Cloud application on your scanner, and set up your account for use with the app.